Frequently Asked Questions
Everything you need to know about shopping for premium laptops and tech at Intag Laptop Stores.
What kind of warranty do you offer on your laptops?
All new laptops come with a standard 12-month manufacturer warranty. For our certified refurbished units, Intag Laptop Stores provides a dedicated 6-month store warranty covering hardware defects.
How long does shipping take and is it insured?
Standard shipping typically takes 3-5 business days. All high-value electronics are shipped with full insurance and require a signature upon delivery to ensure your investment arrives safely.
What is your return policy if I am not satisfied with my purchase?
We offer a 14-day return period for all laptops. The item must be in its original packaging and condition. Please note that a restocking fee may apply to opened items that are not defective.
Do you offer technical support for setting up my new device?
Yes, our technical team is available via live chat and email to assist you with initial setup, driver installations, and troubleshooting for the first 30 days after your purchase.
Are the refurbished laptops tested before being listed?
Absolutely. Every refurbished device undergoes a rigorous 50-point inspection process, including battery health checks, screen clarity tests, and port functionality, to ensure it meets our high standards.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Klarna and Affirm for eligible customers.